Norrona Women's Lofoten GORE-TEX Insulated Ski Jacket

Please note that you must place an order before 1pm from Monday to Thursday in order for it to be dispatched on a next day service. Because our standard courier service is not available over the weekend, next day orders placed after 1pm on Thursday will be dispatched on Friday for delivery on Monday, and orders placed between 1pm on Friday and 1pm on Monday will be dispatched on Monday for delivery on Tuesday. This service is only available to standard UK postcodes, as outlined in the table below.

We only display items on the website that we currently have in stock. In most cases, stock can be taken from our main warehouse, and you will receive your item(s) within 2 working days from the point of placing an order. If we have to source the item(s) from one of our stores' stockrooms, this takes a little longer and delivery is usually within 3-5 working days. If you need your items by a particular date, please let us know by using the additional shipping notes. (For overseas destinations please see the chart below).

Next working day delivery, morning delivery and weekend delivery may be available with a surcharge, depending on stock location and delivery post code. If this is required please call our customer service team free of charge on: 0808 164 8720 to discuss.

For all next working day delivery orders please place order before 1pm (GMT) Monday to Friday.

When you spend over £50, delivery is FREE to standard UK addresses (includes Scottish Highlands). In the UK we use DPD Local and Royal Mail to deliver our parcels. If your parcel is small and of low value, it will be sent via Royal Mail Tracked 48, other items will be sent via courier. Gift Vouchers are sent by Royal Mail 1st class. You will receive an email from us once the parcel has been packed and then further tracking directly from the courier.

• *HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
• Shipping may take up to 2 days to deliver to Scottish Islands/Highlands
• If your address is in a VAT free area, e.g. Channel Islands, VAT will be removed from your order total before payment is made.

Delivery timeframes for non-UK delivery vary depending on location, and take between 2 – 9 days. Similarly, non UK delivery charges start at £13 for Europe and go up to £30 for Southern hemisphere regions. For more detailed information please visit our international delivery page. Please note that the prices we quote on this page are for standard deliveries, i.e. parcel weight and size restrictions apply. For non-standard deliveries, e.g. skis and snowboards, our customer service team will contact you once you’ve placed the order to discuss any additional payment required.

Christmas Returns Extension

Customers who purchase items as Christmas presents can get an extension to our normal returns policy.

Items purchased after 15th October 2020 can be returned for a full refund*, gift card credit or exchanged until 31st January 2021. Items must be in a re-saleable condition and with a valid reciept. This offer is discretionary and may be withdrawn at any time.

We kindly ask that customers wait until January to return their items where possible.

*Normal returns terms and conditions apply.

In light of the Covid-19 Coronavirus pandemic, we have increased our returns offer from 21 days to 28 days.

Returns must be made within 28 days of receiving goods, and we will issue a refund within 7 working days of the goods being sent back to us. When you receive your order there will be a returns form inside, so please complete this and send back with the returned goods. Return carriage must be paid by the customer for unwanted goods, and we offer a variety of ways for you to make a return e.g. taking to one of our stores free of charge, or Post Office drop off for £2.50. For full details please visit our returns page.