Appointment BookingAppointment Booking

In-Store Appointments

We are offering free appointments in selected shops to give you the chance to beat any queue and ensure you can receive one-on-one expert advice for your next adventure. This service covers footwear fitting, backpack fitting, camping advice and clothing & general equipment advice.

Find out more about which booking best suits your needs and book your appointment today.

NOTE: You don’t have to book an appointment to visit our stores, the appointment service is available for your added convenience. Our teams are on hand to assist you and offer the same level of one to one service and advice without a booking.

Backpack Fitting

Backpack Fitting
From sized back systems and customisable torso lengths to women’s specific packs that offer enhanced comfort, our in-store experts will guide you through a comprehensive selection and fitting process that ensures you leave our store confident that you have the right backpack for the task ahead.

Footwear Fitting

Footwear Fitting
Our dedicated boot-fitting service ensures you leave our stores with the most appropriate, most comfortable footwear for your chosen activity. From introducing new lacing techniques to alleviate pressure to checking for toe-shunting or heel-slipping, we pride ourselves on finding the perfect fit for your feet.

Camping Advice

Camping Advice
Whether you’re planning a family camping trip over summer or want to head out by yourself for some wild camping, let our experts guide you through our large collection of camping gear making sure you have everything you need for the conditions and terrain.

General Clothing & Equipment Advice

General Clothing & Equipment Advice

Our experts test the latest outdoor gear so that they can provide you with direct feedback about what items would best suit you. They also receive training from brands and manufacturers to be able to explain all the technological features and how they will benefit you on your adventures.


Ski & Snowboard Boot Fitting

Due to limited numbers of staff in stores at this time, if you would like to book a ski or snowboard boot-fitting, please ring the store. We can then better discuss your need and book an appointment for you with one of our qualified fitters when they are available.

Appointments available at the following stores:



Covent Garden


Deansgate, Manchester




Westfield Stratford


Fort William

In the coming weeks, you will be able to book in-store appointments at more stores as they re-open.



Our fitting services utilise our bespoke SUREfit process to provide you with the best items and fit for your individual needs.

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