Ellis Brigham Mountain Sports
& The North Face* Returns Offer
Christmas Returns Extension
Customers who purchase items as Christmas presents can get an extension to our normal returns policy.
Items purchased after 15th October 2020 can be returned for a full refund*, gift card credit or exchanged until 31st January 2021. Items must be in a re-saleable condition and with a valid reciept. This offer is discretionary and may be withdrawn at any time.
We kindly ask that customers wait until January to return their items where possible.
*Normal returns terms and conditions apply.
The Freedom To Change Your Mind
With Ellis Brigham Mountain Sports and selected The North Face Partnership stores (*stores located at: Westfield London, Stratford, Covent Garden, Meadowhall, Chelmsford & Cambridge), returns are hassle-free. Should you be unhappy with the goods within 30 days of purchase then you can either return them to store or for added convenience you can send them back to our Customer Services department for a refund or exchange.
Please return items by post to: Ellis Brigham Ltd, PO Box 491, Salford, M5 0AE or find out more information below and download a returns form.
We will issue a refund within a maximum of 7 working days of the goods being received. All unwanted items must be new and unused, and with original labels attached, along with all receipts.
If you're returning an item because it's unwanted or you need to exchange it, we ask that you pay for the cost of return carriage. Standard delivery charges will apply to exchanges. Exchanges for non-sale items will be sent free of charge. All unwanted items must be new and unused, and with original labels attached, along with all receipts.
Please do not apply the postage label directly to the product packaging and ensure the item(s) are packaged securely and suitably for transit. Items packaged in a box (e.g. footwear) must be returned in an outer box or bag for protection.
When you’re arranging to return an item, we strongly recommend that you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit. Please include a completed returns form in the parcel.
We regret that for Health & Safety reasons we are unable to accept returns of climbing hardware, helmets or underwear.
Download our returns form here.
Let Us Help Arrange Your Return
Royal Mail Post Office Drop Off
(for smaller items)
Click here to visit the Royal Mail Returns Portal and follow the instructions given. Please enter your order reference number in the ‘Retailer reference’ section.
Print off the label and attach it to your parcel**
Drop the parcel off in a convenient Royal Mail Post Office and collect a receipt of postage
We receive your parcel and process the return. £2.50 will be deducted from the amount we refund you
*Alternatively, you can call our mail order hotline on 0808 164 0600 or email us at email@example.com and ask to arrange a Royal Mail Drop Off
**Size and weight restrictions apply. The maximum parcel size is 61cm x 46cm x 46cm with a maximum weight of 5kg
UPS Access Point Drop Off
Find your local Access Point
Call our mail order hotline on 0808 164 0600 or email us at firstname.lastname@example.org and ask to arrange an Access Point collection***
UK: £5, Belgium, Netherlands, France and Denmark: £13, Spain: £14
We will email you the posting label for you to print off and attach to your parcel
Drop the parcel off in a convenient Access Point
We receive your parcel and process the return, deducting the service cost from the amount we refund you
***Size and weight restrictions apply. If the parcel is larger than 40cm x 40cm x 18cm, it will need to be returned in a box. The maximum length of the parcel must be less than 80cm and weigh less than 20kg
DPD Local Collection
( for items picked up from wherever you like (UK Mainland) )
Call our hotline on 0808 164 0600 and ask to arrange a collection with DPD Local
We will ask you for details of when and where you would like the parcel collecting from
The courier will come to your specified address and pick up the parcel
We receive your parcel and process the return. £8 will be deducted from the amount we refund you.
DPD Pickup Shop Drop Off (including Doddle)
Find your local Pickup Shop
Call our hotline on 0808 164 0600 or email us at email@example.com and ask to arrange a DPD Pickup****
You will receive an email from DPD Local with the label attached for you to print off and attach to the parcel. Information about your nearest Pickup shops and instructions are also in there
Package up your parcel securely and drop it off in a convenient Pickup shop
We receive your parcel and process the return. £5 will be deducted from the amount we refund you
****Size and weight restrictions apply. Maximum length 1m, maximum weight 20kg, maximum girth 250cm(the measurement around the middle of the parcel)
If you receive an item that's damaged or faulty, you must let us know within 7 days of receipt. Failure to do so may mean that we can’t accept the return. In the case of faulty or damaged items, the customer will not be liable for any return carriage charge.
Please be aware that in order to comply with Health & Safety regulations any faulty items should be returned for assessment free from mud or dirt. We regret that we are unable to process items that do not meet with these criteria.
If you are returning an item from a non EU country, please clearly mark the package as a'returned item'. Failure to do so may mean we can't process your refund within the standard 48-hour timeframe.
Ellis Brigham Returns
45 Brunel Avenue
Returns email address:firstname.lastname@example.org
Customer's Right To Cancel
According to the Distance Selling Regulations you have the legal right to cancel your order up to a maximum of 14 days from the day after you receive your goods. You must notify us of intent to cancel in writing, by contacting us at: Ellis Brigham Ltd, PO Box 491, Salford, M5 0AE, or via email: email@example.com. You can find a copy of our Standard Cancellation Form HERE. Any return postage costs are the responsibility of the customer and goods must be returned unused and packaged safely for transit.
Our returns policy gives you an extra week on top of your legal right, so when you order with Ellis Brigham Mountain Sports you get 21 days to decide whether or not you want to keep the item(s).