We have tracking information available within your account area. Simply log in and go to my orders to see where your parcel is.

Delivery times are shown at checkout.

Delivery times will vary based on the delivery method you choose and where your items are being sourced from.

If you haven’t received your order after it was supposed to arrive, or your items have been damaged in transit then please contact customer services and we will organise a refund.

If you haven’t received your order after it was supposed to arrive, or your items have been damaged in transit then please contact customer services and we will organise a refund.

Yes, you can. Just take your receipt with you when you want to return your order.

Please contact the team if you’d like to return something bought in-store. We will set up the portal with your details and let you know when you can use it.

Once we receive your return please allow up to 5 working days for your refund to be issued.

We do price match, up to a maximum of 20% off, but only against identical products that are in stock with another UK-based retailer that has physical shops. We don’t price match against internet-only retailers.

We do offer discounts at certain times of the year and change our prices online and in-store accordingly. We also have partnerships with organisations that may supply you with a discount.

Currently, digital gift cards are for online use only. Simply enter your voucher code at checkout to redeem it.

Physical gift cards, purchased in-store, can be redeemed in-store or converted for online use.

Yes, you can, but you need to contact customer services with the card numbers and PINs of all the Gift Cards you want to spend. We will then issue you with a new code equivalent to the total amount on all the cards.

Yes, we do. Customer services will be in touch with all customers who buy ski packages to get the relevant details to mount your skis.

We always recommend booking appointments as our stores can get busy. If you turn up without an appointment we will still try to fit you, but there may be a bit of a wait.

If you receive goods that are faulty or develop a fault, we’re here to help.

• We follow each brand’s individual warranty policy.

• Every case is assessed in line with the brand’s care guidelines, warranty policy, and what they define as a manufacturing fault.

To raise a warranty claim:

In store

• You can bring both online orders and store purchases to any of our stores for inspection.

• Please have your proof of purchase and the item ready.

• A store manager will inspect and assess the item, outline potential outcomes and resolutions depending on the case, product availability, and your preference.

By post

• You can return both online orders and store purchases to our head office for inspection.

• To start the process, email our Customer Services team with the following:

  • Proof of purchase

  • A description of how the item has been used

  • A description of the fault

  • Photos of the item/fault

• A member of our team will make an initial evaluation and, if appropriate, provide instructions on how to return the item free of charge for inspection.

Please note: our head office warranty team is small, so postal claims can take up to 21 days from start to finish (including transit, inspection, and resolution).

What are the possible warranty outcomes?

We aim to find the most sustainable and fair solution for each case. Outcomes may include:

• Repair: Where possible, we prioritise repairing items to extend their life. We partner with Lancashire Sports Repair to provide this service.

• Replacement or credit: If a repair isn’t possible, we may be able to offer a replacement or credit. This depends on the brand’s policy, the nature of the fault, and the warranty timeline.