Credit Card Payments
When placing an order, the address given must be the same as that registered with your credit card company. To process your order more efficiently, we also request a telephone number. Please note, we never disclose customer information to any third party, with the exception of our delivery partners.
We accept payment via PayPal. Click the logo for more information about setting up a PayPal account:
Unfortunately we cannot accept VISA ELECTRON or SOLO for Mail or Internet orders.
Order Confirmation & Contract of Sale
You will receive an email to confirm your order at the point of placing an order, as soon as your payment has been accepted. A contract of sale is in place once your account has been charged. On the rare occasion that we discover an item is no longer available after charging a customer's account, we reserve the right to either refund in full and cancel the sale, or offer a suitable alternative item.
Delivery Method & Timeframe
Our delivery partners have been chosen based on track record and their ability to meet the needs of our customers. All deliveries to standard UK addresses are sent out on next day dispatch, and a signature is required to accept delivery without exception. Please note that although we aim to deliver within 3-5 days, this timeframe is approximate and you may receive items within 24 hours of placing your order if they are in stock in our main warehouse. When an item is low in stock delivery timeframe may be extended beyond 5 days, and this will be communicated to you via email.
Customer's Right To Cancel
You have the right to cancel your order up to a maximum of 7 days from the day after you receive your order. You must notify us of this intent in writing by contacting us at: Ellis Brigham Ltd, PO Box 491, Salford, M5 4BE, Fax: 0161 743 3839, email; firstname.lastname@example.org. Any return postage costs are the responsibility of the customer.
Exceptions & Guarantee
Due to the very personal fitting implications inherent in the purchase of climbing boots, walking boots, ski boots and snowboard boots, we recommend that you buy these goods in person at one of our nationwide specialist shops.
If you do wish to purchase online, please make sure you have tried on the boots instore and have identified the product as suited to your aspirations. You must also complete our on-line checklist before the purchase can be completed.
We reserve the right to change our prices immediately if there is any further change in the VAT rate or if there is a major change in the value of the pound against other currencies which could affect some imported items. On the rare occasion that a customer places an order for a product on the website that is displaying an incorrect price, we reserve the right to refund any money paid and cancel any contract of sale in place, if a more suitable agreement cannot be made.
Please note that the actual colour of some items may differ slightly from the photographic representations shown on this internet site. Whilst we endeavour to thouroughly test all hardware products on this site, it should be noted that descriptions of performance and suitibility are purely subjective.
Climbing, mountaineering, hillwalking, skiing, snowboarding, canoeing, cycling and other related activities are potentially hazardous. It is the individual's own responsibility to learn and understand the proper techniques associated with safe participation in these activities and to fully accept and assume all risks, damages, injury or death which may result from the use of the items posted on the Ellis Brigham Ltd. internet sites.
Ellis Brigham & The Snowboard Asylum do not SPAM or condone UCE.
We do however send out emailshots from time to time for large events such as shows, sales and major company related news. The only email addresses we keep on record for these emailshots are from our own customers who did not 'opt-out' before the December 2003 Legislation or those who 'opted-in' after that date. This list includes online shoppers, competition entrants, catalogue subscribers and those who have specifically signed-up for mailing list purposes.