SKI BOOT FITTING - TAILORED TO YOU
Every foot is unique, so to achieve a perfect fit we tailor the ski boots to you. We offer free customisation; whether it is the day you buy the boots, once you have skied in them for the first time or even three years down the line.
This free service includes stretching, grinding and modifications such as softening or stiffening the boot. We want you to be happy with your ski boots so we will always try to remedy any problems you may encounter. Very often this will be resolved by a simple stretch or grind to the ski boot to slightly alter the shape.
For more information on choosing the right ski boots for you make sure to check out our ski boot buying guide.
The SUREfit Guarantee
The SUREfit Guarantee is our commitment to service of the highest quality, so when you visit one of our stores you can know that you’ll be properly fitted for your next adventure. Our in-store experts will guide you through a comprehensive selection and fitting process that ensures you leave our store confident that you have the right product for the task ahead.
Our commitment doesn’t stop there; we want you to be confident that when you make a purchase from Ellis Brigham the in-store care, attention and expertise is backed up by after sales care and support. When buying ski boots from us we provide free labour for customisation whether it’s the day you buy the boots, after you have skied in them for the first time even 3 years down the line. This service includes stretching, grinding and modifications such as softening or stiffening the boot. We want you to be happy with your ski boots so we will always try to remedy any problems you may encounter. Very often this will be resolved by a simple stretch or grind to the ski boot to slightly alter the shape; in all cases we will expect good quality ski socks and supportive footbeds to be used.
If we are unable to supply a satisfactory fit then providing the ski boots have been worn for less than 2 weeks (wear and tear will be taken into account), correct socks and footbeds have been used, and there is a proof of purchase (to show the boots were bought from Ellis Brigham in the preceding 18 months), we will issue a store credit for 70% of the value paid.
For more information about the SUREfit guarantee, and how it relates to your ski boot, footwear or rucksack purchase, get in touch with our customer services team or speak to our expert staff in-store.