We are now open and continue to work hard adhering to Government guidelines for the safest possible shopping experience and welfare of our shop staff. Here’s what to expect when you visit…
Customer Service Hosts at our entrances will guide you through the new layout and answer any questions.
All shops are deep cleaned before opening
Each shop has been risk assessed to minimise the chances of Covid-19 transmission
Shops are thoroughly cleaned daily and touch points sanitised regularly throughout the day
We are limiting the numbers of customers in the shop at any one time in order to maintain social distancing
Hand sanitiser is available at entrances and tills
We only take card or digital wallet payments
Staff are equipped with face coverings, and gloves for close-to work
BOOK AN APPOINTMENT
Booking an appointment will allow you to beat the queue and will ensure that a member of staff is on hand to assist you. NOTE: You don’t have to book an appointment to visit our stores, the appointment service is available for your added convenience. Our teams are on hand to assist you and offer the same level of one to one service and advice without a booking.
Order items direct to your home from any Ellis Brigham shop
Free Click & Reserve
Order items in to a store of your choice and pay for them on collection
Our TSA Satellite stores carry a streamlined selection of best selling and hero products rather than the full range.
Our Fort William store stocks equipment and clothing for skiers and snowboarders (September to April), climbers, campers, explorers, mountaineers and the adventurous. The store is located in the centre of Fort William, so the incredible scenery and real snow slopes of the Nevis Range and Glencoe are right on the doorstep. The shop staff know the local mountains very well, so if you’re planning a walking or climbing trip to the area make sure you drop in to talk about the right equipment to take, for the time of year.
Here are some of the key services provided by the experts in our Fort William shop:
Travel equipment & advice
Skis & ski boot fitting
Ski binding mounting
Snowboard binding mounting
Snowboard & snowboard boot fitting
Ski & snowboard servicing
Walking boot fitting
Climbing equipment & advice
Camping equipment & advice
Running shoe fitting
Mountaineering equipment & advice
Mountaineering equipment rental service (see price list, opens in PDF)
Deposit: We require a Credit Card imprint as security against all equipment rented. Equipment is insured against accidental damage but not for loss. All rental items are available only at the discretion of our experienced staff. No refunds can be issued due to weather conditions, lift closures or change of mind once equipment has been booked and fitted. Feelfree to call us for up-to-date information on weather and hill conditions.
Please call the store before making a special trip as some stores do not carry our full range of products.
"When I'm passing Fort Bill I always drop into your shop, despite working in the outdoor gear capital of NW England (Ambleside). You always have a really good selection of kit that is actually geared towards outdoor use rather than fashion. And your staff are super helpful, friendly and knowledgeable. So I guess I shouldn't have been surprised at such great service."
Refill- All of our stores take part in the Refill scheme allowing you to refill your water bottle for free. Ask a member of staff for more information, alternatively if you can see a water fountain, help yourself.