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Job Overview

We are a proudly family-owned company with over 90 years of experience helping people get ready for their outdoor adventures. Our stores are staffed by people who have a passion for the mountains and the kit required.

As a supervisor, you will support the store team in delivering excellent service and ensuring that customers receive the best advice and products tailored to their needs.

What you'll be doing
  • Representing Ellis Brigham and inspiring customers to enjoy the outdoors

  • Creating a welcoming and friendly atmosphere in the store

  • Helping customers select the right products for their activities

  • Leading the team in the absence of Managers and supporting store operations

  • Assisting with training, coaching and developing colleagues

  • Maintaining high store standards to make shopping enjoyable

  • Completing daily tasks accurately to ensure smooth store performance

Who you are
  • A strong communicator who can confidently interact with different people

  • Experienced in a customer-facing environment

  • Able to show leadership and take responsibility when needed

  • Honest, hard-working working and proud of doing a good job

  • Keen to learn and develop your skills further

  • Comfortable working as part of a team and also making decisions independently

  • Happy working in a fast-paced environment where no two days are the same

What you'll get from us
  • An inclusive workplace that values diversity

  • Support and recognition in a close family-run company

  • Opportunities for development and progression

  • Product and sports training, including On The Hill events

  • Refer a friend cash bonus

  • Living Wage after the qualifying period

  • Staff discounts and pro deals

  • Paid charity days

  • Bike to work scheme

We're looking for people who
  • Live and breathe the outdoors, with a genuine passion for sharing that enthusiasm with customers

  • Are dedicated to delivering outstanding service every time

  • Enjoy the energy of a fast-paced retail environment and thrive as part of a team

How to apply

Send us your CV and a short cover letter telling us why you’re the right fit for this role