A blog of praise
It’s not everyday we receive a ‘thank you’ card from a customer! On occasion we receive letters and emails telling us how our staff have helped to overcome a problem or solved an issue but we can’t recall actually receiving a thank you card before!
So imagine our surprise and delight when a card addressed to Mr Brigham arrived on the 3rd February 2013.
The card praised the efficiency and knowledge of Teri in our Bristol store and went on to describe the staff as ‘friendly, efficient and welcoming’.
The writer then explained how due to this member of staff that 2 Nuptse vests were bought, along with a Cheakamus Triclimate jacket. She ended her letter by saying "I wish I had discovered Ellis Brigham years ago but can assure you I will be back!!"
The customer has asked that we respect her privacy but we just wanted to say a massive thank you to her and to all our customers who write in about the service they have received – we love hearing from you – good or bad please don’t hesitate to get in touch.