Ellis Brigham, the UK’s premium outdoor and snow sports retailer, has been family owned since 1933, our outstanding service, in-depth knowledge, and product range continue to set us apart. Our mission is to help everyone live and breathe the outdoors. We do it by connecting them with the best gear and advice, so their time outdoors is unforgettable. We inspire the journey, be it epic or small, and the person, whether they're starting out or a mountain leader. Our stores play a crucial role in this, enabling our customers to get the best kit for their current adventures and be inspired for many future adventures to come. 
Our Covent Garden store is Ellis Brigham's flagship store, situated in the heart of Covent Garden's vibrant shopping district. It has established itself as the top choice for outdoor sports and snow sports enthusiast in London and beyond over the last two decades, catering for customers looking for the best equipment choices for hiking, camping, adventure travel, climbing, skiing and snowboarding. 

The position:
•    Represent Ellis Brigham, promoting and living the brand values.
•    Place the customer’s needs at the heart of everything you do.
•    Lead, motivate and inspire the store team to deliver their maximum potential.
•    Monitor and develop effective strategies for training and development of staff.
•    Efficient oversight and delegation for all operational procedures.
•    Take responsibility for the Health, Safety and Wellness of all staff.
•    Ensure the store VM is attractive and easy to shop in line with company guidelines.
•    Deliver excellence across the store KPIs and strive for improvement.

The person:
•    Store Manager with considerable management experience in retail in a large retail store with multiple departments and a proven track record of delivering growth
•    Motived by success and capable of instilling this in others.
•    Excellent interpersonal skills, able to communicate and connect effectively with customers, store teams and head office staff.
•    Focused on maintaining and improving staff development, setting them up for success in the store and beyond.
•    Customer centric approach with a proactive attitude and willing to get involved, working alongside your colleagues.
•    Takes an eco-conscious, sustainable approach to work and promotes this mindset in others.
•    Fully committed to providing a non-discriminatory, physically and mentally safe place for all: whether they are working or shopping.
•    Passionate about engaging in the world around us through the activities we cater for, inspires other through their passion. A personal interest and passion for the skiing or snowboard and the outdoors in general is preferred.

What’s in it for you?
•    Highly competitive salary and bonus scheme.
•    28 days holiday (including bank holidays)
•    1 extra day’s holiday for every 2 years worked, up to five extra days
•    1 day a year to volunteer for a charity of your choice
•    You will be valued and treated as an individual in a close family run company.
•    Opportunities for development and progression.
•    Training in all our great products and sports with the chance to learn more at On the Hill training days.
•    Amazing staff discounts and pro-deals.

Ellis Brigham is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristics. If you require any reasonable adjustments to your application process, please advise us when you are invited to interview.
Please apply via email to [email protected] including an up-to-date C.V. and cover letter outlining why you think you would be suitable for the role. Please put Covent Garden Store Manager in the subject line. 

Closing Date for Applications: 27th October 2024. 

 Proudly family owned, we have been in the business of kitting people out for mountain adventures for over 90 years. Founded and based in Greater Manchester, it's our mission to be the number one independent outdoor and snow sports retailer. 

We have stores across the country from Central London to the Scottish Highlands. Each of these stores are staffed by people with a passion for the mountains and the kit required. Our staff are people with a passion for the mountains and the kit required. They are there to guide customers through our collection of the greatest outdoor and snow sports brands available. 

As part of our team, you will play a crucial role in enabling our customers to get the best kit for their adventures. From the moment you join us, you’ll be instrumental in sharing our passion for the outdoors with our customers. 

As an Assistant Store Manager, we will work with you to develop your knowledge and experience, so you are ready to deliver success. 

What you’ll be doing: 

Representing Ellis Brigham and helping to inspire customers to enjoy the outdoors in the best kit for their adventures 

Creating an open and friendly environment in our stores to ensure everyone feels welcome 

Working alongside the whole store team to lead, develop and motivate them to deliver outstanding customer service and reach the store targets 

Helping customers select the best products for their needs – from walking their dog in the UK to climbing the world’s biggest mountains 

Taking a lead role in the store, both on your own and in partnership with the Store Manager 

Playing a pivotal role in recruiting, training, directing and supporting your colleagues 

Continuously developing your knowledge and expertise around our products and sports to ensure you have the best skills possible 

Working alongside your colleagues to maintain the appearance of the store to the highest standards, ensuring it is easy and enjoyable for customers to shop 

Completing store tasks and operations with care and accuracy to establish a seamless performance 

Who you are: 

You have great communication skills and can easily interact with a diverse mix of people 

You have quality experience in a similar retail environment or industry 

You can demonstrate leadership skills and a willingness to take responsibility 

You are honest, hard-working and take pride in what you do 

You are willing to learn and actively look for development 

You are comfortable working in a team and taking direction, but also happy to make your own decisions and lead others 

You enjoy outdoor sports or are keen to immerse yourself in the outdoor world 

You want to work in an environment where every day can be different and that hardwork and good fun go hand in hand 

You are fluent in English - other languages are a plus  

You are flexible when it comes to working weekends, evenings and holidays when necessary 

What you’ll get from us: 

An inclusive workplace that promotes and values diversity. 

You will be valued and treated as an individual in a close family-run company 

Opportunities for development and progression 

Training on all our great products and sports with the chance to learn more at On The Hill training events 

Refer a friend cash bonus 

Living Wage after the qualifying period 

Amazing staff discounts and pro-deals 

Paid charity days 

Bike to work scheme