10-12 Southampton Street,
Tel. 0207 395 1010
Fax. 0207 395 1023
EASTER OPENING HOURS:
Good Friday: 10.00am - 6.00pm
Saturday: 10:00am - 7:00pm
Easter Sunday: CLOSED
Easter Monday: 10:00am - 6:00pm
Mon - Fri: 10.00am - 8.00pm
Saturday: 10.00am - 7.00pm
Sunday: 11.30am - 5.30pm
FOR ELLIS BRIGHAM & TSA
Are you ready for your next challenge? Ellis Brigham Mountain Sports want people with a passion for the outdoors to work for us. To see if we have any available vacancies near you please click here.
"I just wanted to say that my husband and I visited your Covent Garden store last week to purchase a couple of items for the upcoming OMM event. The staff were so friendly and helpful with such a wealth of knowledge and experience. It could not be more different to the experience we had in another outdoor store nearby, where the staff neither knew what brands they stocked, nor could they give any advice. The two members of staff who most stood out were both called Michael, despite one of them only being his first day. I just wanted to let you know that the service your staff provide is a step above the competition and greatly appreciated."
"I visited your Covent Garden store on Wednesday, 9th January, and again on Saturday, 12th January. I would like to say that the service that i received was excellent. I bought a pair of Meindl boots, and was helped by an extremely polite and knowledgable member of your staff, whose name is Benjamin D. I believe that this level of service is surprisingly rare in London, and i will definitely recommend Ellis Brigham Covent Garden to my friends and family. Thanks once again to Benjamin D."
"I feel I should bring to your attention the best customer service that I received in a very long time when we visited your Covent Garden Store on Saturday and were assisted by Magda in the ski section. Having skied for twenty years and have always struggled to get the correct fit of my boots, it was evident that she was extremely well informed regarding the physiological dynamics of the foot and the problems resulting from incorrectly fitted boots. She was well versed on the different boots that were available in the market place and their suitability for my level of skiing. I can’t commend her enough in the professional way we were treated and therefore feel it should be brought to your attention as she is an absolute asset to your company and business."
This is a solicited, but heartfelt and genuine, testimonial to the performance of your employee Jamie, in his capacity as salesman at Ellis Brigham Mountain Sports, Southampton St, London WC2.
Being one of a group of friends due to travel on a cruise to the Antarctic, I made an exploratory visit to three different and seemingly appropriate West End stores. Jamie's outstandingly pleasant, common-sense, wide-ranging and fact-based advice (including many details from his depthy personal experience as well) caused me to choose your store for us all to visit at a later date. In the interim he followed up with a well-researched email about the scientific basis for his clothing advice, which I was able to share with the others. Our subsequent first purchasing visit to the store was effortless and completely productive of the various deficits in our clothing requirements. We have advised our wives to make email contact before visiting the store, to ensure that Jamie will be personally available to them for their likely spending spree. I have never before, in any capacity or store, met anyone more engaging and convincingly helpful as Jamie. I commend him to you most warmly as a first-class employee who does your store great credit.