Shipping »
All goods purchased on-line are shipped from our Mail Order department:
Ellis Brigham Ltd. PO Box 491, Salford, M5 0AE, UNITED KINGDOM.
Tel. 0844 372 1010
For further information on carriage charges please click here
Credit Card Payments »
When placing an order, the address given must be the same as that registered
with your credit card company. To process your order more efficiently,
we also request a land line telephone number (not a mobile). Please
note, we never disclose customer information to any third party.
January 2011 - we now accept payment via PayPal. Click the logo for more info: 
RBS Worldpay (our payment processer) will no longer accept Solo cards from 1st March 2011 - click here for more info.
*Unfortunately we cannot accept VISA ELECTRON for Mail or Internet orders.
Size Queries »
If you require advice regarding the selection of your correct size, please
contact our mail order department on 0844 372 1010 or
email 
mail.order
ellis-brigham.com and one of our helpful staff will be delighted to advise you. Sizes
vary between different brands and styles but they always refer to body
measurements not garment measurements.
Order Confirmation & Delivery Time »
Please click here for delivery charges. Please note that a signature
is always required upon receipt..
Specific Delivery Date Requests »
If you are ordering goods for a particular holiday departure date or
as a gift for a birthday etc, please inform us so we can make every
effort to meet this deadline. The last day we can accept ONLINE orders for a guaranteed
pre-Christmas UK delivery is Friday 17th December. We'll try our very hardest with
orders placed after this date but they'll be at the mercy of product
stock availability and our couriers. * Please call 0844 372 1010 for more info and live stock status.
Back Orders »
We carry one of the largest stocks of mountain sports equipment, clothing
and accessories in the UK, however, despite our best efforts, particularly
popular items can sell out and when this is the case, we will inform
you of the expected earliest delivery date. Please inform us should
you wish to cancel at any time.
Mail-Order Returns » [ returnsellis-brigham.com ] (PLEASE CONTACT YOUR NEAREST STORE FOR OUR NON-MAIL ORDER RETURNS POLICY)
Any items which are returned for refund or exchange must be received
back at our mail order department within 21 days in a new and unused
condition and with original packing intact, along with all receipts and
the fully completed Returns Form (67KB PDF).
We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit.
Please note that if you require goods to be sent out in exchange, we do make a further carriage charge. Any refund will be made in the tender type originally transacted.
We regret that for Health & Safety reasons we are unable to accept returns of climbing hardware or underwear.
Sale items may be returned for an exchange during the sale period only, credit notes and refunds cannot be issued for sale items.
Please be aware that in order to comply with Health & Safety regulations any faulty items should be returned for assessment free from mud and dirt. We regret that we are unable to process items that do not meet with this criteria.
Customer's Right To Cancel »
You have the right to cancel your order up to a maximum of 7 days from the day after you receive your order. You must notify us of this intent in writing by contacting us at: Ellis Brigham Ltd, PO Box 491, Salford, M5 4BE, Fax: 0161 743 3839, email: mail.orderellis-brigham.com. Any return postage costs are the responsibility of the customer.
Exceptions & Guarantee »
Due to the very personal fitting implications inherent in the purchase
of climbing boots, walking boots, ski boots and snowboard boots, we recommend that you buy these goods in
person at one of our nationwide specialist shops.
If you do wish to purchase online, please make sure you have tried on the boots instore and have identified the product as suited to your aspirations. You must also complete our on-line checklist before the purchase can be completed.
PRICES: We will hold our prices (errors or omissions excepted) until 1st September 2011. We reserve the right to change our prices immediately if there is any further change in the VAT rate or if there is a major change in the value of the pound against other currencies which could affect some imported items.
Please note that the actual colour of some items may differ slightly from the photographic representations shown on this internet site. Whilst we endeavour to thouroughly test all hardware products on this site, it should be noted that descriptions of performance and suitibility are purely subjective.
Liability Statement »
Climbing, mountaineering, hillwalking, skiing, snowboarding, canoeing,
cycling and other related activities are potentially hazardous. It
is the individual's own responsibility to learn and understand the
proper techniques associated with safe participation in these activities
and to fully accept and assume all risks, damages, injury or death
which may result from the use of the items posted on the Ellis Brigham
Ltd. internet sites.
Email Policy » Ellis Brigham & The Snowboard Asylum do not SPAM or condone UCE.
We do however send out emailshots from time to time
for large events such as shows, sales and major company related news.
The only email addresses we keep on record for these emailshots are from
our own customers who did not 'opt-out' before the December 2003 Legislation
or those who 'opted-in' after that date. This list includes online shoppers,
competition entrants, catalogue subscribers and those who have specifically
signed-up for mailing list purposes.
- www.euro.cauce.org - The European Coalition Against Unsolicited Commercial Email
- spam.abuse.net - Fight Spam on the Internet!
Environmental Programme for Ellis Brigham Mountain Sports » here
WEEE Regulations:
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
- Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
- Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Ellis Brigham Mountain Sports Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new handheld GPS from us we would accept their old handheld GPS and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Online customers must also cover the cost of returning their WEEE item to us.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
For more info; http://www.vca.gov.uk/enforcement/weee-enforcement.asp
