Ellis Brigham Returns Policy
With Ellis Brigham Mountain Sports, returns are hassle free. Should you be unhappy with the goods you have received and need a refund or exchange then you can either send it back to our mail order address (below), or if it is more convenient for you, you can return it to one of our nationwide retail stores.
If you're returning an item because it's unwanted or you need to exchange it, we ask that you pay for the cost of return carriage. Standard delivery charges will apply to exchanges. All unwanted items must be new and unused, and with original labels attached, along with all receipts. When you're arranging to return an item, we strongly recommend that you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit. Alternatively we can arrange to collect the item(s) from a UK address of your choice for a charge of £8. Just call 0161 743 3847 to arrange.
You must notify us of a return within 21 days of receiving the goods, and we will issue a refund within 2 working days of the goods being returned to us, always in the same tender type as originally used.
If you receive an item that’s damaged or faulty, you must let us know within 7 days of receipt. Failure to do so may mean that we can’t accept the return. In the case of faulty or damaged items, the customer will not be liable for any return carriage charge.
We regret that for Health & Safety reasons we are unable to accept returns of climbing hardware or underwear.
Please be aware that in order to comply with Health & Safety regulations any faulty items should be returned for assessment free from mud or dirt. We regret that we are unable to process items that do not meet with these criteria.
If you are returning an item from a non EU country, please clearly mark the package as a 'returned item'. Failure to do so may mean we can't process your refund within the standard 48 hour timeframe.
Mail order returns address:
Ellis Brigham Mail Order
PO Box 491
Ellis Brigham Mail order returns email address: email@example.com
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